We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Wind River Environmental, may collect from you, and how it is used. By using our website, www.wrenvironmental.com, or any of our affiliated websites, online portals, or services, you are accepting the practices described in this policy. This Privacy Policy also applies to information collected through our SMS messaging programs and any services accessible via bookmyseptic.com, pumpmygrease.com, or pumpmyseptic.com.
Information Collection
We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.
Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication. If you provide your mobile phone number through customer service interactions, automated systems, web forms, online portals (including bookmyseptic.com, pumpmygrease.com, or pumpmyseptic.com), or other service-related communication methods, we may collect and use that number to send you SMS messages as described in the SMS Communications section below.
We may contact you via email or SMS in the future to tell you about specials, new products or services, or changes to this privacy policy, subject to applicable consent and opt-out requirements described herein.
Information Use
We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, providing customer support, sending transactional and service-related SMS communications, scheduling appointments, providing service updates and technician arrival notifications, and facilitating customer portal access and authentication.
Security
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.
If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Sharing
We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. SMS consent and the personal information collected in connection with our SMS messaging programs are not shared with third parties or affiliates for marketing purposes.
We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:
Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
Protect and defend the rights or property of our Website and related properties
Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties
Please keep in mind that whenever you voluntarily disclose personal information online - for example through e-mail, discussion boards, or elsewhere - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.
Links to Other Sites
This Website may contain links to other sites, including bookmyseptic.com, pumpmygrease.com, and pumpmyseptic.com, which are separate websites and online portals associated with Wind River Environmental’s services. While bookmyseptic.com, pumpmygrease.com, and pumpmyseptic.com are operated in connection with our services, they are technically separate websites. We encourage our users to review the privacy practices and terms of use applicable to bookmyseptic.com, pumpmygrease.com, pumpmyseptic.com, and any other linked sites.
This Website may also contain links to third-party websites that are not owned, operated, or controlled by Wind River Environmental. Please be aware that we are not responsible for the content or privacy practices of such third-party sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Wind River Environmental does not endorse and is not responsible for the privacy practices, security, or content of any third-party websites.
SMS communications associated with bookmyseptic.com, pumpmygrease.com, or pumpmyseptic.com, including appointment scheduling links, service notifications, and customer portal access codes, are governed by the SMS Communications section of this Privacy Policy. If you receive an SMS message containing a link to bookmyseptic.com, pumpmygrease.com, or pumpmyseptic.com, the opt-in, opt-out, and data use practices described in the SMS Communications section below apply to those communications.
SMS Communications
Wind River Environmental may send transactional and conversational text messages to customers regarding customer service interactions, appointment scheduling, account activity, service updates, technician arrival notifications, customer portal access, authentication and verification codes, and other operational or service-related communications.
SMS messages are only sent when customers voluntarily provide their phone number and request, authorize, or consent to receive text messages through customer service interactions, automated systems, web forms, online portals (including bookmyseptic.com, pumpmygrease.com, and pumpmyseptic.com), or other service-related communication methods. Consent to receive SMS messages is not a condition of purchase.
Message frequency varies based on customer interaction and service activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
Customers may opt out of future SMS communications at any time by replying STOP to any message received from us. Upon receipt of an opt-out request, we will process the request and cease sending SMS messages within ten (10) business days, consistent with applicable Federal Communications Commission requirements. We may send a single confirmatory message to acknowledge your opt-out request; this message will not contain any promotional content. For assistance with our SMS program, reply HELP to any message or contact us using the information provided at the end of this Privacy Policy.
In addition to replying STOP, you may also revoke your consent to receive SMS messages through any reasonable method, including by contacting us via email, telephone, or through our website. We will honor all such opt-out requests in accordance with applicable law.
SMS consent is not shared with third parties or affiliates for marketing purposes. We will not sell, rent, or otherwise disclose your phone number or SMS consent information to third parties for their own marketing use. We retain records of opt-in and opt-out requests, including timestamps and consent methods, in compliance with applicable Telephone Consumer Protection Act (TCPA) requirements and Campaign Registry guidelines.
Surveys & Contests
From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Consent
By using this Website, our SMS messaging programs, or any of our affiliated online services (including bookmyseptic.com, pumpmygrease.com, and pumpmyseptic.com), you consent to the collection and use of information as specified above. This Privacy Policy is intended to comply with applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. privacy frameworks. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (877) 560-9007 or via mail Attn: Privacy Officer, 46 Lizotte Dr, Suite 1000, Marlborough, MA.
