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Policies

Pay My Bill

Please use the button above if you have an outstanding invoice you would like to pay, and you will be transferred to our secure payment partner to complete your transaction.  When paying your invoice with a credit card, Wind River Environmental or its subsidiaries will appear on your credit card statement for this transaction. 

Our subsidiaries include:

  • EarthCare
  • Kline’s Services
  • Rosey’s Tank Cleaning
  • Stanley Environmental
  • Hartigan
  • FRANC Environmental
  • NAWC Environmental
  • Felix Septic Service, Inc.
  • Drummac
  • Metro-Rooter
  • A1 Gator
  • Hamby’s Commercial Waste
  • Seminole Septic
  • Tillman Septic
  • Accurate Utility Service
  • Eastern Pipe Service, LLC

When Wind River Environmental services are purchased using a credit card and a refund is necessary, the refund must be credited back to the account that was originally charged. Refunds in excess of the original invoiced amount or cash refunds are prohibited.

Wind River Environmental companies will accept credit cards as a form of payment.

Energy Recovery Surcharge

The Energy Recovery Surcharge applies to customers in all of our lines of business. The Energy Recovery Surcharge is billed as a line item on your invoice and allows our local operations to recover costs associated with fuel, regulatory compliance fees, and licensure renewals. The surcharge is billed as a fixed percentage of all invoice charges including all ancillary charges.  These types of charges are common in the waste and transportation industries, such as airlines, trucking, and delivery services and utilities. This charge fluctuates with the nationally published price of diesel and is intended to measure the changes in the cost of diesel, natural gas, and other hydrocarbon-based fuels and products that our local operations use in our overall enterprise. Wind River Environmental has made investments in cleaner technologies and reducing our overall impact on the environment, but fuel prices and environmental compliance-related costs are something we cannot fully control. Our surcharge is meant to help our company cover these costs, remain price competitive and achieve an acceptable operating margin.

**Due to the volatility of diesel fuel prices, Wind River Environmental will review the energy surcharge recovery rate bi-weekly beginning March of 2022, and update to accommodate fluctuations on the 1st and 16th of each month.

Fuel Price Index Min. Fuel Price Index Max. % Fuel Surcharge
1.70 1.80 4.0000%
1.80 1.90 4.5000%
1.90 2.00 5.0000%
2.00 2.10 5.5000%
2.10 2.20 6.0000%
2.20 2.30 6.5000%
2.30 2.40 7.0000%
2.40 2.50 7.5000%
2.50 2.60 8.0000%
2.60 2.70 8.5000%
2.70 2.80 9.0000%
2.80 2.90 9.5000%
2.90 3.00 10.0000%
3.00 3.10 10.5000%
3.10 3.20 11.0000%
3.20 3.30 11.5000%
3.30 3.40 12.0000%
3.40 3.50 12.5000%
3.50 3.60 13.0000%
3.60 3.70 13.5000%
3.70 3.80 14.0000%
3.80 3.90 14.5000%
3.90 4.00 15.0000%
4.00 4.10 15.5000%
4.10 4.20 16.0000%
4.20 4.30 16.5000%
4.30 4.40 17.0000%
4.40 4.50 17.5000%
4.50 4.60 18.0000%
4.60 4.70 18.5000%
4.70 4.80 19.0000%
4.80 4.90 19.5000%
4.90 5.00 20.0000%
5.00 5.10 20.5000%
5.10 5.20 21.0000%
5.20 5.30 21.5000%
5.30 5.40 22.0000%
5.40 5.50 22.5000%
5.50 5.60 23.000%
5.60 5.70 23.5000%
5.70 5.80 24.0000%
5.80 5.90 24.5000%
5.90 6.00 25.0000%
6.00 6.10 25.5000%
6.10 6.20 26.0000%
6.20 6.30 26.5000%
6.30 6.40 27.0000%
6.40 6.50 27.5000%
6.50 6.60 28.0000%
6.60 6.70 28.5000%
6.70 6.80 29.0000%
6.80 6.90 29.5000%
6.90 7.00 30.0000%
7.00 7.10 30.5000%
7.10 7.20 31.0000%
7.20 7.30 31.5000%
7.30 7.40 32.0000%
7.40 7.50 32.5000%
7.50 7.60 33.0000%
7.60 7.70 33.5000%
7.70 7.80 34.0000%
7.80 7.90 34.5000%
7.90 8.00 35.0000%
8.00 10,000.00 35.5000%

About Our Full-Service Company Why Wind River Environmental?

  • Expansive Network
    Customers enjoy the convenience of having multiple needs met by one service provider.
  • Authentic Customer Service
    We don’t send you to voicemail. A professional is always here to answer your call.
  • Highly Trained Staff
    Every staff member has graduated from our extensive training program.
  • Environmentally Friendly
    We have a full-time staff dedicated to environmental compliance.
  • 24/7 Availability
    Days, nights, weekends, national holidays—we’re always here for you.
  • Detailed Online Reporting
    Our technicians can enhance service with all of the capabilities of our mobile app.
  • Multiple Service Offerings
    Our services range from liquid waste management to drain services and beyond.
  • Largest Service Provider
    We have the largest fleet in the industry and offer consistent service across regions.
Hear From Happy Customers
“All went according to plan and my problem was resolved.” - Greg W.

We keep our customers’ liquid waste systems flowing. Let us keep yours flowing, too.

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