Why Wind River?
Why Wind River For Your Home?
Seven really good reasons (we could probably come up with more, but you look busy).
We’re always available
Days, nights, weekdays, weekends, major holidays… you name it. Bastille Day? Yep, that too. The point is, you can count on us to take care of your septic system, whether during an emergency or for simple routine maintenance.
Our fleet is HUGE
We don’t like to brag, but we operate the largest fleet in the industry with over 400 pump trucks, tractors, vacuum and bulk liquid trailers, drain vans, service vehicles, mobile jetters, excavators, power snakes, video units and more. That’s how we are able to cost effectively respond to your largest or smallest service needs.
We’re good to the environment.
We don’t mind getting our hands dirty, but septic tanks, cesspools and other non-hazardous liquid waste systems all fall under federal, state, and local Clean Water Act regulations. The rules are complicated and, for the safety of everyone, not something to put in the hands of beginners. We have a full time staff that focuses on nothing but environmental compliance (ok, and donuts), to help reduce your potential liability. All waste is fully manifested, documented and legally disposed at a fully permitted waste water treatment plant.
Ok, maybe not literally everywhere, but we do have many, many offices throughout the area. That allows us to quickly respond to both emergency and routine needs.
Our people know what they are doing
Every Wind River team member has graduated from Wind River Environmental University (you should see prom night). All of them – both field technicians and office associates – have been trained in proper system servicing, preventative maintenance programs, the identification of system problems, and customer care.
Our phones are manned by actual humans
We have no answering machines; somebody is here to answer your call, 24/7/365. After all, when you have an emergency, you don’t want to “leave a message at the beep.” You want to speak with a trained professional (See #5 above). Call us; we’ll pick it up, every time.
We don’t take you for granted
We know we’re the best, but we don’t rest on our laurels. In fact, just to make sure we continue to make it happen for our customers, we survey them EVERY NIGHT. Not all of them, of course, that would be annoying. Just the ones whom we visited that day, giving us a daily report card on quality and customer satisfaction. Our survey has shown that more than 80% of our customers are satisfied or highly satisfied with our services and 95% would recommend us to a friend or colleague.