Why Choose Us?

We’ve got you covered.

With the largest fleet in the industry and offices all over the northeast, we can quickly respond to any emergency or routine needs.

We make it easy.

Our online account system and mobile app make it easy for customers see detailed reporting and manage work orders.

We’re here for you.

We don’t do answering machines—our trained professionals are available 24/7 to answer your call and offer solutions.

Schedule a Service

Need Emergency Service?

Call 800-499-1682

Business and Commercial FAQs

General Questions

Do you provide automatic recurring maintenance service?

Yes. We have many options for automatic services and would be happy to set you up with routine visits at the proper frequency. Contact us for more information.

What do you recommend as preventative maintenance, and how do I know what’s right for me?

The best preventative maintenance is different for every business. Based on our experience, we can recommend preventative maintenance steps customized for you. Contact us for a complimentary consultation.

Are you available 24/7 for emergency service?

We operate 24/7. Call us anytime, day or night, at 800-499-1682 to speak with a customer service representative about your emergency.

I have multiple locations; can you service them all?

We’d be happy to. With the largest fleet in the business, many of our clients use us in all their locations throughout the region.

Is holiday and weekend service available?

We know that flow backups and clogs, line breaks and sewerage system failures don’t always happen at convenient times. With that in mind, yes, we’re available any time of day or night, including holidays.

Is a purchase order or formal agreement required in order to secure emergency services?

While we’d appreciate a purchase order or agreement, we understand that fixing an emergency is a higher priority than paperwork. We employ a team of administrators that will sort things out with purchasing departments after-the-fact.

Do you do electronic invoicing?

Yes. Our accounting group is experienced with all types of invoicing practices and can comply with any invoice requirements you have.

Do you provide an estimated time of arrival on the day of service?

We know you don’t have time to wait around, so we make sure to provide estimated arrival times. You can call our customer service center at any time to get an estimate of when we’ll arrive.

Will I have a dedicated sales or account manager who I can call with concerns on my account?

If you need an account manager just for you, not a problem — we’d be happy to assign a business account representative that you can contact anytime.

 

Grease Trap Services

How often should I get my inside grease trap serviced?

It depends on your trap condition and how much grease your business produces. Some states and towns have local regulations that require a set frequency for service to comply. Wind River Environmental will provide you with a set schedule for service at a frequency that will keep you compliant.

Do you install inside grease traps? If so, how much do they cost?

Installing inside grease traps usually requires a licensed plumber. Our experienced plumbers have all the qualifications and expertise needed for an install. Pricing is typically dependent on trap size and location. Contact us for an estimate.

Why is my inside grease trap backing up if you just cleaned it recently?

If we recently performed service on your grease trap and it is backing up, it sounds like you’ve got a clog. Please call us, and we’ll rectify the problem.

Why do I have odors in my kitchen?

Odors in your kitchen probably point to needing a new gasket or some jetting work. One of our technicians can use our “sniffer” tool to pinpoint the exact location of the smell and figure out what service you need to resolve the problem.

How do I keep foreign objects out of my grease traps?

It’s always a best practice to scrape food into trash cans, not drains. However, having the proper screen or strainer over your sink drain is important.

Do you comply with state and Board of Health regulations, which require service logs?

Our service technicians are highly trained in your local and state logging requirements and will make sure to keep and submit all appropriate records.

What is a sugar snake and what can be done to control this?

A sugar snake is a congealed glob of sugar residue that builds up over time and can clog your drain pipes. We recommend installing a dispenser that automatically feeds a cleaning solution into your drain to break up residue. Contact us about our Viking Pro Battery Drain Chief dispenser and Pro Clean® solution to keep your drains clean and odor free.

 

Outside Services

How often should I get my outside grease tank serviced?

The frequency depends on the condition of the tank and how much grease your business produces. As a general rule, boards of health usually require quarterly servicing.

What is Drain Master®?

Drain Master is an enzyme that helps break down grease and keep your system flowing well. Talk to your Wind River Environmental technician about the right amount of Drain Master for your system.

Why pump the whole tank; can’t you skim it?

While skimming sounds like an easy fix, it actually misses the bigger part of the problem. Sludge will build up at the bottom of the tank. As your tank ages, a sludge layer that isn’t dealt with will put you at risk for a backup.

What is a filter?

We recommend filters as part of our 3-Step Maintenance Plan for a healthy septic system. Filters are installed in your outlet tee and act as a strainer, keeping out hair, grit and grime from your tank and leach field lines.

How often should I have septic pumping service?

Usually, every one to two years. For older or higher volume systems, more frequent pumping may be needed. The frequency may also be affected by use levels and how much water you’re handling.

What is not good to flush down the toilet?

Besides one-ply toilet paper and human waste, anything else flushed puts your system at risk. Soaps and cleaners will end up in your septic tank, too. Using green products will help keep your system running smoothly.

Do you recommend bacteria? If so, what is that actually doing, especially if I pump monthly?

Bacteria can be a helpful part of your system and improve the lifespan of your system. But things like cleaners can kill bacteria, so we do recommend the use of bacterial additives. One exception — if you pump monthly, talk to us before using bacterial additives as they might not be needed.

Do you have special pricing for contractors?

We have service contracts available for frequent commercial customers. Please contact us for specifics.

How many gallons does your truck hold?

Our fleet varies, but our biggest trucks hold 9,000 gallons. The standard size for most services is a 4,800-gallon pump truck.

Can you send multiple trucks at the same time?

If needed, we’ll send as many trucks as it takes.

 

Drain Cleaning

What can I do to prevent floor drain backups?

Screens on floor drains help keep out debris. Of course, making sure to keep mop strings, gloves and food away from drains and avoiding dumping grease in the lines is your best line of defense.

What is not good to pour down the drain?

Any thick or sugary liquids are usually bad to put down your drain. When in doubt, throw it out. Also, no food particles should go down your drain, so make sure to scrape plates into the trash.

Can you video inspect any line? What are the limitations?

Barring extremely heavy blockage or cloudy liquid that would block our camera, we should be able to get video inspections of any lines you have.

What is the difference between snaking and jetting, and how do I decide which service to request?

Jetting is usually good for soft blockages (e.g., grease, paper, etc.). A snake can help clear harder blockages like hair or tree roots. We’ll determine the best method depending on where the cleanup access is and the length of the line.

Can you jet inside the store? How messy will this be?

We usually perform indoor jetting after your normal business hours and make sure your business is spotless before you open up.

 

Plumbing Services

How do I prevent freeze-ups in my lines?

When the temperature goes below 30 degrees, start a slow stream to the bathrooms that are affected. Check that the sink is not clogged to prevent any overflow.

How long do hot water heaters last?

Electric or gas-fired water heaters last approximately 10 to 12 years; oil heaters last slightly longer. Be sure to get regular checkups to prevent repairs and help extend the life of your system. Additionally, be aware of the manufacturer’s warranty as it can vary from company to company.

How long do ejector and sump pumps last?

The lives of ejector pumps and sump pumps vary—they could last three years or 30 years. This will depend on the quality of the pump and whether it pumps water, grease, or caustic liquids. To maximize the life of your pumps, we recommend yearly inspections.

Where is the main water shut-off located?

The location of a main water shut-off in a commercial setting varies, depending on where the water main comes into the building. However, typically it would be located near the water meter inside the building.

I have low pressure at my faucet, what would cause that?

It’s possible that the aerator (screen) may be clogged, leading to less water pressure. Contact us for additional information.

Why is my hot water running out way too fast?

First, check out all faucets for cross connections; make sure all mop faucets and 3-bay faucets are off completely, not just shut off so that they sanitize machines. If you are not seeing results, contact our Customer Service team.

 

Other Services

Can you empty catch basin containing debris?

Most catch basins with debris should not be a problem. To be certain, though, contact our Customer Service team.

Do you provide high-pressure vacuum (hy vac, Vactor®) services?

Yes. Contact us to set up an appointment.

How often should I clean a storm drain?

Storm drains should be cleaned annually. Generally, try cleaning before winter to avoid any issues with ice in the drains.

What size lines can the high-pressure vacuum (hy vac, Vactor®) accommodate?

Our hy vacs can jet up to a standard 30-inch main line. We also have specialized cleaning capability for main lines up to five feet.

Can you handle large weather events?

We have a state-of-the-art fleet of Vactor® and GapVax® trucks, pump trailers and support equipment with highly trained technicians to respond to emergencies of all sizes.

Can you clean grease and sludge buildup on floats and transducers?

Yes. We clean lift stations of all sizes and configurations, and handle line clearing for any float or transducer. Bypasses can be performed if needed, and all of our technicians are confined space entry trained to perform tasks needed to keep your lift stations in prime condition.

Contact Us Today to Schedule Service